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PECB ISO IEC 20000 Lead Auditor

Why should you attend?

The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Who should attend?

• Auditors seeking to perform and lead a Service Management System (SMS) certification audits 
• Managers or consultants seeking to master a service management system  audit process
• Individuals responsible for maintaining conformance with SMS requirements
• Technical experts seeking to prepare for a service management system audit
• Expert advisors in service management 

Learning objectives

• Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
• Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
• Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
• Learn how to lead an audit and audit team.
• Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
• Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.

Educational approach

• Lecture sessions are illustrated with practical questions and examples.
• Practical exercises include examples and discussions.
• The participants are encouraged to intercommunicate and engage in discussions and exercises. 
• Exercise questions are similar to the certification exam questions.

Prerequisites 

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.

Course agenda

Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000

Day 2: Audit principles, preparation and launching of an audit

Day 3: On-site audit activities

Day 4: Closing the audit

Day 5: Certification Exam

Examination

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam complies with the PECB Examination and Certification Program (ECP) requirements. The exam covers the following competency domains:

Domain 1: Fundamental principles and concepts of a Service Management System (SMS)

Domain 2: Service Management System (SMS)

Domain 3: Fundamental audit concepts and principles

Domain 4: Preparation of an ISO/IEC 20000-1 audit

Domain 5: Conducting an ISO/IEC 20000-1 audit

Domain 6: Closing an ISO/IEC 20000-1 audit

Domain 7: Managing an ISO/IEC 20000-1 audit program

In case the candidates fail the exam, they can retake the exam within twelve months following the initial exam for free.

*Note: This applies only to the candidates who have attended the training course.

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

General Information

• Certification and examination fees are included in the price of the training course
• Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples. 
• An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the course.

Gerne führen wir diese Schulung auch in der Inhouse-Variante für Sie durch. Wir beraten Sie ausführlich und erstellen Ihnen ein individuelles Angebot, das genau Ihren Erfordernissen entspricht.  Sprechen Sie uns an: qualifications@carmao.de und +49 6431 - 2196-150. Wir freuen uns auf Ihre Anfrage!

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